Step 06 · Community
Now it is time to provide continuity, communication, and connection, so every Customer and Brand Partner receives consistent support.
The Goal
Welcome your new member and connect them to Your Light Global.
Avoid
Letting the team CRM be their only support. You know them personally, and your personal touch keeps them.
Ready When
They have placed their order, connected to the community, and are receiving support. That is your cue for Step 7.
Community Coaching
Enrollment is not the end of the relationship. It is the beginning of their experience.
People are more likely to stay when they:
Up to
90%
of those who leave say the same thing:
they did not feel supported.
CRM Principle
Every Customer and Brand Partner is invited to connect with Your Light Global. From there, everyone receives the same foundational support.
Product and wellness education
Resources they can access anytime at yourlightglobal.com with their member login.
Ongoing communication
Newsletters, updates, monthly Wellness Experience emails, and follow-up.
Community connection
Signal team chat → Links, updates, invites, and questions.Light Warriors → Wellness experiences, questions, and answers.
Business building and leadership
Training for those ready to share and lead.
Because you know every person is receiving consistent support.
Even if someone forgets to send an email, does not have a personal CRM, or simply gets busy, Your Light Global system is still there. Everyone receives the same information, the same communication, and the same foundational support.
This is how a system duplicates.
The Goal Is Simple
Build community. Build loyalty.