Step 07 · Check-Ins

Now They Are on Your Team.

Welcome them, connect them, and provide ongoing personal support.

The Goal

Keep supporting them with short, personal, consistent check-ins, especially for the first 90 days.

Avoid

Disappearing after the order, or checking in only to upsell.

Ready When

Your check-ins are on the calendar. This step keeps going as long as they do.

First, Welcome Them

Complete the New Member
Just Ordered Form.

Complete it the same day they order. It triggers their Welcome to LifeWave email from you, with their account information, 90-Day Health Tracker, and patch placement tips.

If you enrolled them in Step 5, you may have already completed this.

Send Welcome Email Form →

1What you enter

  • Their name and email.
  • Customer or Brand Partner.
  • Their LifeWave sponsor.
  • Their LifeWave Username and Customer ID.

2Do not have this information on hand?

  • Log in to your LifeWave back office.
  • Select Organization → Enroller Team Report.
  • Find their Customer ID in the table.
  • Select the name tag in the first column. Their Login Name is their username.
  • Their referral link is lifewave.com/username.

Second, Connect Them

Connect Them to Your Light Global.

Connect with Your Light Global →

1What happens

  • Their Welcome to LifeWave email links to the Connect with Your Light Global form.
  • If they do not connect, they receive two reminders automatically.
  • Your Light Global cannot send them anything until they opt in themselves.
  • The goal is 100% of your team connected.

2Your part

  • If you enrolled them, you likely completed this on the spot.
  • If they have not connected within a week, send a quick personal text or direct message with the link.

Third, Ongoing Personal Support

Short. Personal. Consistent.

Timing drives your check-ins. New information gives you a reason to reach out in between.

The series starts when you move them into the first stage of your pipeline, Ordered Patches and Tagged. Your CRM emails them from you on day 4, 7, 14, 21, and 28, then around day 60 and day 90, and you give them a personal call on day 21. After day 90, your emails stop and Your Light Global sends a monthly Wellness Experience email. You keep in touch with a quick text each month and a personal call at 6 months and at 1 year.

Want to add your own words to those emails?

Log in to your Fast Track account. Select Marketing, then Emails, then Templates, and open the Team 90-Day Support Series folder.

Day 4

Have your patches arrived?

Make sure their patches arrived, and point them to their tracker and placement tips.

Day 7

How are your patches feeling?

Check on how they feel, and help with placement questions.

Day 14

Two weeks in

Ask what they have noticed: sleep, recovery, energy.

Day 21

Three weeks in · Customer

A short check-in, and a heads-up that you will call this week.

Day 21

Three weeks in · Brand Partner

Encourage them to write down their results. Their story is what they will share.

Day 21

Personal phone call Call, not an email

Call them. Ask what they have noticed, give customers tips on the patch in their next order, and bring up a support patch if they are curious. If they have more than a 30-day supply, do not bring up ordering.

Day 28

Your first month

Thank them, and ask how they feel compared to when they started.

Day 60

Two months in

Offer help, and ask what they are curious to try next.

Day 90

Three months

Celebrate their commitment, and ask how they feel compared to day one.

Monthly

Wellness Experience

Sent by Your Light Global after the first 90 days.

Monthly

Quick personal text Text, not an email

After day 90, send a short text each month to see how they are doing.

6 Months

Personal phone call Call, not an email

Call them. Ask how they feel compared to when they started, and what they want next.

1 Year

Personal phone call Call, not an email

Call them. Celebrate their first year, and ask how you can keep supporting them.

At each check-in, add a short personal text of your own.

Sharing and Leadership

Ready to Share? Match Their Pace.

You will know their sharing intent from your enrollment conversation, your welcome call, or the support they select when they connect with Your Light Global. When they select Sharing and Leadership Support, you receive a “[Name] Is Ready to Share” email.

✓Get them started

  1. Goal-Setting Quiz. They take their Goal-Setting Quiz.
  2. Onboarding call. Walk them through the Roadmap, complete their initial steps, and choose the playbook that fits how they want to share.
  3. Set the rhythm together. Agree on the support and how often you will connect.

Your Role

The System Provides Consistency.
You Make It Personal.

Welcome Email

Welcome to LifeWave, Customer

Fill in their account information and replace the bracketed text before you send.

Subject

Your Body is About to Kick into Gear

Email

Hi [First name], Your order is in, and I am excited to welcome you! You have already taken the biggest step. You said yes to giving your body something it already knows how to use: your light. Now, let us make sure you have everything you need to get started and know exactly where to go when questions come up. Here are a few things you need to know right now. YOUR LIFEWAVE ACCOUNT INFORMATION Login at LifeWave.com Username: Customer ID: Log in with the username and password you created when you ordered. Your personal referral link is on the Account Settings page, under REFERRAL LINK, with a Copy Link To Clipboard button. YOUR LIGHT GLOBAL Your Light Global is the resource and education platform our team has created to support you beyond your order. This is where our team stays connected and shares ongoing education, resources, updates, and information designed to help you get the most out of your experience. If you have yet to connect, do so here.  YOUR 90-DAY HEALTH TRACKER Before you begin, take a few minutes to download and complete your 90-Day Health Tracker here. We will revisit this at several milestones and compare.  Here is why this matters. Most of us start X39 with one or two things we really want to change. And when we are focused on those things, it can be incredibly easy to get blinders on and overlook what seem like smaller changes happening along the way. Maybe you are sleeping more deeply. Your nails are growing faster. You are losing less hair. A skin tag falls off. Your energy is better. You recover faster after a workout. You are pooping more. Yes, I said it. And it happens! And it is a good thing! Those things may seem small compared to the reason you started, but they are indications that larger, healthy changes are happening throughout your body, even before you see the change you were originally looking for. Your tracker helps you pay attention to the whole picture. ONE MORE BENEFIT AVAILABLE TO YOU If you enrolled as a Preferred Customer Plus (PC+), here is another benefit of your membership. For just $25 a year, you will receive 10 complimentary patch samples with your monthly orders, giving you an opportunity to experience other LifeWave technologies along the way. Your first complimentary sample is Y-AGE AEON. Learn more here. If you enrolled as a Preferred Customer (PC) or Retail Customer and would like the benefit of these complimentary samples, let us connect and I can help you. A QUICK TIP BEFORE YOUR PATCHES ARRIVE Your order will include information showing you where to place your patches. Here is the simple version to remember: If you do not have a specific area of discomfort, place your X39 and Aeon patches on any of the recommended locations shown in the placement guide. If you do have an area of discomfort, you can place the patches directly on or near that area. You only need one of each type of patch a day, so one X39 and one Aeon. You do not need to overthink placement. Start there, stay consistent, and pay attention to what you notice. Adjust if needed. For more tips, placement, your Preferred Customer Plus membership, and common questions, please visit our Getting Started guide here. WHAT HAPPENS NEXT? For now, get excited. Your patches are on their way. When they arrive, follow the Getting Started information and begin tracking your experience. I will check back in with you at the end of your first week to see how you are doing, answer questions, and talk about what you may or may not be noticing. Remember, every body is different. This is not about comparing your experience to someone else's. It is about paying attention to yours. Here is to choosing more. More health, more time, more presence, more fun, more you. [Your name]

Welcome Email

Welcome to LifeWave, Brand Partner

Fill in their account information and replace the bracketed text before you send.

Subject

Your Body is About to Kick into Gear

Email

Hi [First name], Your order is in, and I am excited to welcome you! You have already taken the biggest step. You said yes to giving your body something it already knows how to use: your light. Now, let us make sure you have everything you need to get started and know exactly where to go when questions come up. Here are a few things you need to know right now. YOUR LIFEWAVE ACCOUNT INFORMATION Login at LifeWave.com Username: Customer ID: Your personal link to share with others: lifewave.com/ YOUR LIGHT GLOBAL Your Light Global is the resource and education platform our team has created to support you beyond your order. Whether you are here for your own wellness, want to share X39 with others, or integrate this into your business, you will find resources and support for every path. If you have yet to connect, do so here. Once you do, everything starts in your member dashboard, beginning with onboarding. YOUR 90-DAY HEALTH TRACKER Before you begin, take a few minutes to download and complete your 90-Day Health Tracker here. We will revisit this at several milestones and compare.  Here is why this matters. Most of us start X39 with one or two things we really want to change. And when we are focused on those things, it can be incredibly easy to get blinders on and overlook what seem like smaller changes happening along the way. Maybe you are sleeping more deeply. Your nails are growing faster. You are losing less hair. A skin tag falls off. Your energy is better. You recover faster after a workout. You are pooping more. Yes, I said it. And it happens! And it is a good thing! Those things may seem small compared to the reason you started, but they are indications that larger, healthy changes are happening throughout your body, even before you see the change you were originally looking for. Your tracker helps you pay attention to the whole picture. A QUICK TIP BEFORE YOUR PATCHES ARRIVE Your order will include information showing you where to place your patches. Here is the simple version to remember: If you do not have a specific area of discomfort, place each patch on any of the recommended locations shown in the placement guide. If you do have an area of discomfort, you can place a patch directly on or near that area. You only need one of each type of patch a day. If you wear more than one type, such as X39 and Aeon, wear one of each. You do not need to overthink placement. Start there, stay consistent, and pay attention to what you notice. Adjust if needed. For more on tips, placement, and common questions, view our Getting Started guide here.  WHAT HAPPENS NEXT? For now, get excited. Your patches are on their way. When they arrive, follow the Getting Started information and begin tracking your experience. I will check back in with you at the end of your first week to see how you are doing, answer questions, and talk about what you may or may not be noticing. Remember, every body is different. This is not about comparing your experience to someone else's. It is about paying attention to yours. Here is to choosing more. More health, more time, more presence, more fun, more you. [Your name]
YOUR LIGHT
GLOBAL

Learn it. Use it. Share it.

© 2026 Your Light Global. All Rights Reserved.
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